Privacy Policy

Last Updated: August 27, 2026

Conch Windows Corp. (“Conch Windows,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit conchwindows.com, contact us, request a quote or consultation, apply to become a contractor, or otherwise interact with us.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Your first and last name
• Email address
• Telephone number
• Company or organization name
• Company website
• Information contained in messages, inquiries, quote requests, or consultation requests
• Information submitted in connection with contractor or business opportunities
• Information you voluntarily provide when communicating with us
• Technical information such as your IP address, browser type, device type, operating system, referring website, pages visited, and approximate location
• Cookie and website usage information

We only collect personal information that is reasonably necessary for our business purposes.

2. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact form
• Request a quote or free consultation
• Contact us by telephone, email, or through our website
• Apply or inquire about becoming a Conch Windows contractor
• Inquire about employment or business opportunities
• Purchase or inquire about our products and services
• Interact with our website or online advertising
• Otherwise voluntarily provide information to us

Certain technical information may also be collected automatically when you use our website through cookies, server logs, analytics technologies, and similar tools.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests
• Prepare estimates or quotations
• Schedule consultations or appointments
• Provide information about our windows, doors, installation services, and related products
• Provide customer service and support
• Process and manage contractor inquiries or applications
• Communicate with homeowners, builders, developers, contractors, and other business contacts
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Measure the effectiveness of our marketing and advertising
• Send promotional or marketing communications where permitted by law
• Prevent fraud, misuse, security incidents, or other prohibited activities
• Maintain our business and administrative records
• Comply with legal, regulatory, accounting, or contractual requirements

We will not use personal information for a materially different purpose without obtaining consent where required by law.

4. Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes reasonably associated with your request or interaction with Conch Windows.

Where required, we will obtain additional consent before using your information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions. Withdrawal of consent may affect our ability to provide certain services to you.

5. Marketing Communications

If you provide consent or where otherwise permitted by applicable law, we may use your contact information to communicate with you about products, services, promotions, company news, or other relevant information.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe instructions contained in the communication or by contacting us at info@conchwindows.com.

Transactional or service-related communications may still be sent when necessary to respond to your requests or provide services.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising or analytics activities.

Cookies may collect information such as:

• IP address
• Browser and device information
• Pages visited
• Time spent on the website
• Referring pages or websites
• General geographic information
• Interactions with website content

You can configure your browser to reject or delete cookies. Disabling certain cookies may affect the functionality or performance of the website.

Where analytics or advertising services are enabled, those third-party providers may also use cookies or similar technologies in accordance with their own privacy policies.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to third parties when reasonably necessary, including:

• Website hosting and technology providers
• Customer relationship management and communication providers
• Email and telecommunications providers
• Analytics and advertising service providers
• Contractors, installers, consultants, or service providers assisting us in providing requested services
• Professional advisers such as accountants, lawyers, or insurers
• Government, regulatory, law enforcement, or other authorities when required or permitted by law

Service providers are only given access to information reasonably necessary to perform services on our behalf.

We may also disclose information in connection with a corporate transaction such as a merger, acquisition, financing, sale, or restructuring, subject to applicable privacy laws.

8. Third-Party Services and Websites

Our website may contain links to third-party websites or services, including mapping, social media, or other external services.

Once you leave our website, the collection and use of your information are governed by the privacy practices of the third party. Conch Windows is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service you use.

9. Storage and International Processing

Personal information may be stored or processed by Conch Windows or by service providers operating in Canada or other jurisdictions.

If information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

We take reasonable steps to ensure that service providers handling personal information on our behalf provide an appropriate level of protection.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. You should exercise care when transmitting information over the Internet.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Provide our products or services
• Maintain appropriate business records
• Resolve disputes or inquiries
• Meet legal, tax, accounting, insurance, or regulatory requirements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

12. Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information that we hold about you.

You may also ask us to correct personal information that you believe is inaccurate or incomplete.

To make an access or correction request, please contact us using the information provided below. We may need to verify your identity before processing the request.

Certain information may be exempt from disclosure where permitted or required by law.

13. Children’s Privacy

Our website and services are not specifically directed toward children, and we do not knowingly collect personal information from children without appropriate authorization or consent where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

14. Privacy Policy Changes

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.

The current version will be posted on this website with the updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy-related complaint, please contact:

Privacy Officer
Conch Windows Corp.
125-1525 Broadway Street
Port Coquitlam, BC V3C 6P6
Canada

Phone: 778-837-4157
Email: info@conchwindows.com
Website: conchwindows.com